Competitive Analysis

A customer service and support center, ready and willing to handle homeowners' calls from 8-5, Monday through Friday	Yes	Maybe/Maybe Not
Translators available to accommodate non-English customers	Yes	No
Formally certified and fully trained property managers	Yes	No
Homeowner service inquiries recorded to track trending issues	Yes	No
Electronic archive of customer documentation to ensure that communication between homeowners and managers is always available and able to be reproduced	Yes	No
Service agreements to make sure all homeowner or board member inquiries are responded to promptly	Yes	No
A welcome packet for new homeowners with information about the role of the HOA	Yes	No
Kuester Web Portal	Definitely	Maybe/Maybe Not
Account balance, viewable at any time	Yes	No
Online payment via credit card or electronic checking	Yes	Maybe/Maybe Not
Option of regular monthly payment setup for HOA dues	Yes	No
Online submission and tracking of ARC Requests	Yes	No
Online submission and tracking of work orders	Yes	No
Calendar of upcoming community or HOA events	Yes	No
Directory of homeowners and board members	Yes	No
Online collection of all governing documents, by-laws, and newsletters	Yes	No
Website section for board members only, housing documents and ARC approvals	Yes	No
Your own customized domain name (www.YourCommunity.com)	Yes	No

Random inspections of your community, conducted every two weeks	Yes	Maybe/Maybe Not
Comprehensive inspections from a professional property inspector, allowing your property manager to devote time to other important issues	Yes	No
Monthly report showing all violation activity	Yes	Maybe/Maybe Not
Escalating fines for violations	Yes	Maybe/Maybe Not
Inspection criteria that is customized to meet your community's values	Yes	No
Photos provided with violation notices	Yes	No
Violation notifications and photos made available for online viewing and download on the community website	Yes	No

An initial review to make sure all necessary documentation is filed to enable your board's decision	Yes	No
Procedures to make sure no applications go unanswered by your HOA board.	Yes	No
Inspections to make sure all	Yes	Maybe/Maybe Not
Monthly report listing all applications, both approved and denied	Yes	Maybe/Maybe Not

Formal announcement and preparation of the meeting agenda	Yes	Maybe/Maybe Not
Announcements mailed according to your community's bylaws	Yes	Maybe/Maybe Not
Certification of board elections by Kuester staff	Yes	No
Kuester staff on hand to help homeowners sign in and to distribute voting materials	Yes	No
Meeting facilitation	Yes	No

All homeowner payments deposited and credited on the same day they are received	Yes	Maybe/Maybe Not
All checks imaged and filed with Customer Service team, allowing for easy resolution of any payment disputes	Yes	No
Website payments posted and made viewable in real time	Yes	No

Homeowners allowed to sign up for Direct Debit payment services	Yes	Maybe/Maybe Not
Payment options include credit cards and electronic checking	Yes	Maybe/Maybe Not
Regular monthly payment setup available	Yes	No

Monthly statements, including account history, mailed to delinquents	Yes	No
Collection letters sent at 30-, 60-, and 90-day marks	Yes	No
Procedures to ensure that the correct owner is always being billed at the right address	Yes	No
Payment negotiation options to avoid legal action having to be taken	Yes	Maybe/Maybe Not
Payment plans reviewed on a monthly basis	Yes	Maybe/Maybe Not
Legal measures (that is, foreclosure or lien) taken only when an account meets your community's agreed-upon limit of dollars or days	Yes	Maybe/Maybe Not

Financial reports issues monthly, with bank statements and images of voided checks enclosed	Yes	Maybe/Maybe Not
Monthly financial report distributed promptly, by the 15th of each new month	Yes	No
Financial report distributed electronically	Yes	Maybe/Maybe Not
Reports made to show budget variances and help keep spending under control	Yes	No
Homeowner balances shown with most recent payment dates and up-to-date collection status	Yes	No
Accounting methods that are readable and easy to comprehend	Yes	No
Financial reports filed under Board-only section of the community web portal	Yes	No

Next year's annual budget draft prepared by the end of August	Yes	No
Budget based on evaluation of actual expenses and not on projected annual income	Yes	No
Kuester offers assistance to board in finalizing the budget presentation at the annual meeting	Yes	No
Kuester offers assistance to board members in determining annual assessment amounts and funding	Yes	No
Tax preparation services	Yes (possible additional fees)	Maybe/Maybe Not
Reserve studies for replacement reserves	Yes (possible additional fees)	Maybe/Maybe Not
Annual insurance risk review	Yes	No

A comprehensive list of approved area vendors	Yes	No
Vendors held to highest possibly standards of quality	Yes	No
Process to monitor vendor insurance billing and end services should coverage lapse	Yes	No
Proactive in obtaining competitive bids for all vendor services	Yes	Maybe/Maybe Not

An emergency service hotline staffed with a live agent, 24/7/365, for all townhomes and condos	Yes	Maybe/Maybe Not
A maintenance crew available around the clock	Yes	No
Insurance rehabilitation in instances of fire or natural disaster	Yes	Maybe/Maybe Not