Management Services


Working behind the scenes to make every community a great place to live
At the Kuester Companies, we understand the relationship between providing superior service and ensuring the success and longevity of the communities we manage. That’s why our long-term, highly-trained staff uses industry best practices to quickly respond to and resolve the needs of homeowners and their association boards. From accounting and information technology to horticulture and building maintenance, we have a deep, proven knowledge base from which to draw.

Here are a few of the ways we provide proactive association management every day:
  • Efficacious and Well-Organized Board and Annual Meetings
  • Comprehensive Walk-through Inspections
  • Emergency Repair Services and a 24-hour Customer Communication Line – 7/24/365
  • Vendor Procurement and Oversight
  • Convenient Online Portal where members can view account balances and communicate service requests and other matters directly with a Kuester Company Representative
  • On-Site management of Single-Family Neighborhoods, Townhomes, Condominiums, Lofts, Master Planned Communities, Planned Unit Developments, Buildings and more
  • Maintenance of Records for all contracts, warranties and other important documents
Our Experienced Staff
Maintaining a consistent point of contact when board members change, our experienced staff helps provide continuity and responsive service year after year. And because the needs of communities are as diverse as residents themselves, we can design a tailored scope of services based on the following capabilities:

  • Property Managers
  • Certified Public Accountants
  • Security Directors
  • Horticulturists
  • Environmental Directors
  • Administrative Support Personnel
  • Licensed Professionals for Maintenance and Repairs
Management and Administrative Services
  • Hold Seminars and Workshops for Board and Committee Members
  • File and Assist with all Insurance Claims
  • Development of Policies and Procedures
  • Attend all Annual, Board and Committee Meetings
  • Assist in the Preparation and Distribution of Newsletters and Notices to the Property
  • Issue New Owner Welcome Packages
  • Field all Owner Requests and Respond Accordingly
  • Dispatch Work Orders
  • Assist in the Meeting Minute Preparation
  • Prepare and Distribute Meeting Notices
  • Records Management and Storage
  • Utilize Purchasing Power for Goods and Services
  • Prepare RFP and Bid Specifications
  • Contractor Negotiations and Selection
  • Track all Incoming Phone Calls and Requests
Financial Management
  • Assessment and Special Assessment Billing
  • Delinquency Enforcement and Collection
  • Annual Budget Preparation and Financial Planning
  • Manage Operating and Reserve Accounts
  • Reserve Planning and Budgeting
  • Owner Payments via Check, Online Check, Online Credit Card and Direct Draft
  • Pay all Association Expenses
  • Financial Reporting Monthly
  • Investment Assistance and Analysis
  • Tax and Audit Coordination with CPA/ Auditor
Property Services
  • 24/7 Emergency Response
  • Dispatch and Supervise Association Service Providers
  • Rules and Violation Enforcement
  • Regularly Scheduled Property Inspections
Onsite and Employment Services
  • Employ, Oversee and Provide Benefits to Association Employees
  • Integrate Phone Systems with Kuester Office
  • Provide Hardware and Software Support
  • Establish Secure Connection for Access to Email and Software System
Web and Email Notification Services
Kuester offers the latest web and email notification systems to all of our Communities which provides better communication, 24/7 access to information, cost controls of financials and more participation among owners.

General Features
  • Calendar of Events
  • Documents – Governing, Newsletters, Announcements, etc.
  • Security Features for Protection of Owners and Board Members
  • Basic Community Information and Services
Homeowner Features
  • View Detailed Account Balance and Payment History
  • Sign up for Direct Draft Payments
  • Make Echeck or Credit Card Payments
  • Make Online Requests to Management Company or Board
Board Member Features
  • Approve Invoices
  • View Real Time Financial Statements including AR, AP, Balance Sheet and Income Statements
  • View Status of Covenant Enforcement Issues
  • Store Document Online